Service & Delivery Policy

Last updated: September 4, 2025

At TrustMed Solutions LLC, we are committed to providing safe, reliable, and compliant medical transportation services. This policy outlines how we schedule, handle, and complete deliveries to ensure professionalism and transparency for our clients.

 Scheduling

• Services can be scheduled via info@trustmedsolutionsllc.com or by phone.
  
  

• Please provide complete details including pickup/delivery addresses, contact information, and any special handling instructions.
  
  

• Bookings are confirmed once details are reviewed and accepted by our team.
  
  

Turnaround & Tracking

• You will receive confirmation once your booking is scheduled.
  
  

• For eligible services, a tracking link or status updates will be provided.
  
  

• In the event of unavoidable delays (e.g., traffic, weather, compliance checks), clients will be notified promptly.
  
  

 Handling & Compliance

• All items are handled with care, accuracy, and confidentiality.
  
  

• Special handling instructions provided in writing will be followed.
  
  

• Our team operates in compliance with all applicable safety and healthcare standards.
  
  

 Cancellations & Rescheduling

• Standard services: Require at least 24 hours’ notice to cancel or reschedule.
  
  

• Same-day or urgent services: Require at least 4 hours’ notice to cancel or reschedule.
  
  

• Cancellations made after these timeframes may be subject to a service fee.
  
  

 Payments & Refunds

• All service fees will be communicated upfront before scheduling.
  
  

• Payment is required as stated on your invoice or confirmation.
  
  

• Refunds (if applicable) are evaluated on a case-by-case basis, based on service terms and timing of cancellation.
  
  

 Contact Us

For scheduling, changes, or questions, please contact us:
📧 info@trustmedsolutionsllc.com
☎️  (765)343-9868